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Dogeau Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use Dogeau Casino. Please read them carefully before creating an account, depositing funds or playing any games. By accessing the website or using its services, you confirm that you understand and agree to these Terms, as well as any applicable game rules, promotional terms and privacy information.
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1. General terms and acceptance
These Terms & Conditions form a binding agreement between you and Dogeau Casino in relation to your use of the website, account services and games made available through the platform. If you do not agree with any part of these Terms, you must not use the website or its services. We recommend that you save or print a copy for your records.
Page contents
Dogeau Casino may update these Terms from time to time to reflect changes to the website, games, technology, legal requirements or business practices. The updated version will apply from the date it is published, unless a different effective date is stated. You should check this page regularly. Continued use of the website after an update means that you accept the revised Terms.
Additional rules may apply to particular games, promotions, competitions or features. These rules will be displayed where relevant and form part of these Terms. If there is an inconsistency between these Terms and a specific promotion or game rule, the specific rule will generally apply to that promotion or game.
Eligibility and lawful use
You must meet the minimum legal age and all other eligibility requirements that apply in your location before using an online gambling service. You are responsible for checking whether online gambling is lawful for you. You must not use the website if you are located in a jurisdiction where the services are prohibited or restricted.
You must use the website only for lawful purposes and in accordance with these Terms. You must not use the website to facilitate fraud, money laundering, abuse, unlawful payments or any other criminal activity. You must not attempt to interfere with the operation or security of the website, access another person's account or use automated tools to interact with the service without permission.
2. Accounts, identity and security
You may need to create an account to access some or all services. The information you provide must be accurate, current and complete. You must update your details when they change. Providing false, misleading or incomplete information may result in restrictions, suspension or closure of your account.
An account is intended for the individual who registered it. You must not allow another person to use your account, transfer your account to someone else or open an account on behalf of another person. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access.
Dogeau Casino may ask you to verify your identity, age, location, source of funds or other information before allowing access to certain services or transactions. Verification checks may be required at registration, during account use or before funds are released. You agree to provide requested information and documents that are genuine, valid and suitable for verification.
If you believe your account has been compromised, you must stop using it and notify the appropriate support channel made available on the website. You should also change your password and take reasonable steps to secure your device and payment accounts. Dogeau Casino may suspend access while an account security or compliance review is completed.
Account restrictions and closure
Dogeau Casino may refuse an account application, limit account activity, suspend access or close an account where it considers this necessary for security, compliance, responsible gambling, technical or operational reasons. This may include suspected fraud, breaches of these Terms, duplicate accounts, failed verification, prohibited activity or concerns about the source of funds.
You may request closure of your account at any time. Account closure does not remove obligations that arose before closure. Any remaining balance may be reviewed before it is returned, subject to identity checks, applicable rules, unresolved disputes, legal requirements and the terms of any relevant promotion.
3. Deposits, play and withdrawals
Deposits must be made using a payment method that you are authorised to use. You must not use a payment method belonging to another person without appropriate authorisation. Payment providers may apply their own terms, fees, processing rules or verification requirements, and Dogeau Casino is not responsible for matters controlled by those providers.
You should only deposit funds that you can afford to lose. Deposited funds are intended for use on the website and must not be treated as an investment or a source of income. You should review your balance and transaction history regularly and report any transaction that you do not recognise.
Games are played according to the rules displayed for the relevant game. You are responsible for checking the stake, paytable, game conditions and any applicable restrictions before confirming play. Once a game action has been accepted by the system, it may not be cancelled or reversed except where required by law or where a technical error has affected the result.
Game outcomes are determined by the systems and processes used for the relevant game. If a technical fault, display error, communication failure or other problem affects a game or transaction, Dogeau Casino may investigate and take reasonable corrective action. This may include voiding affected play or correcting an obvious error, subject to applicable law.
Withdrawal requests may be subject to account verification, transaction checks, applicable game rules and any conditions clearly shown at the time of the request. Funds may be returned using an appropriate verified payment method. Processing times can vary because of checks, payment providers, weekends, public holidays or other circumstances outside the website's direct control.
You are responsible for understanding and meeting any tax, reporting or other financial obligations that may apply to you. If a transaction is delayed, declined or reversed by a payment provider, you may need to contact that provider directly as well as following any instructions shown on the website.
Promotions and bonuses
Promotions, bonuses and other offers are available only where expressly provided and may have separate eligibility requirements, expiry dates, wagering conditions, contribution rules, maximum values or other restrictions. You must read the full promotional terms before opting in. A promotion may be withdrawn or amended where permitted by law, including where misuse, technical error or suspected manipulation is identified.
4. Responsible gambling, privacy and legal information
Responsible gambling
Gambling should be an enjoyable form of entertainment, not a way to make money or recover losses. Set a budget and time limit before you play, never gamble with money needed for essential expenses, and avoid playing when upset, tired or under the influence of alcohol or other substances.
If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support. Account tools may be available to help you manage play, including deposit limits, time reminders, activity information, breaks or self-exclusion. You can request further information about available options through the support methods shown on the website.
You should also consider contacting an independent gambling support service in Australia or a qualified health professional. If you are in immediate danger or experiencing a mental health crisis, contact emergency services or an appropriate crisis support provider in your area.
Privacy and communications
Personal information is handled in accordance with the Dogeau Casino Privacy Policy. This may include information needed to create and manage an account, process payments, verify identity, prevent fraud, meet legal obligations, provide customer support and improve the website. You should read the Privacy Policy to understand how information is collected, used, stored and shared.
By using the website, you agree to receive service-related communications where reasonably necessary, such as security notices, account messages, transaction updates and changes to important terms. Marketing communications will be managed in accordance with applicable requirements and any available preferences or opt-out options.
Website availability and liability
Dogeau Casino aims to keep the website available and accurate, but uninterrupted access cannot be guaranteed. The website may be changed, suspended or unavailable because of maintenance, technical issues, telecommunications problems, cyber incidents, third-party failures or circumstances outside reasonable control.
To the extent permitted by law, Dogeau Casino is not responsible for loss caused by events outside its reasonable control, misuse of the website, failure to protect account details, unauthorised access resulting from your actions, or reliance on information that is incomplete or out of date. Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under Australian consumer law.
Questions and complaints
If you have a question, transaction concern or complaint, use the current support contact method displayed on the Dogeau Casino website. Provide enough information for the matter to be reviewed, without sending unnecessary sensitive information. Complaints may be assessed using account records, transaction information, game logs and other relevant material. You agree to cooperate reasonably with any review.
