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Privacy Policy
This Privacy Policy explains how Dogeau Casino may collect, use, store and protect information when players visit the website, create or use an account, contact support or take part in casino services. It also explains the choices available to players in relation to their personal information. We aim to handle information responsibly, transparently and only for legitimate business, operational, security and legal purposes.
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Information we may collect
When you use Dogeau Casino, we may collect information that you provide directly, information created through your use of the website and information received from service providers where appropriate. The type and amount of information collected depends on the services you use, the actions you take and the checks that need to be completed.
Page contents
Account and identity information
Account information may include details such as your name, date of birth, residential details, contact information, login details and account preferences. We may also collect information needed to confirm that an account belongs to the person using it. This helps us operate an account, communicate with players and apply appropriate security and eligibility checks.
Verification information
To support identity, age, location, security and anti-fraud checks, we may request verification documents or other information. These records can include documents or details used to confirm identity and address, together with information about the outcome of a verification review. We handle verification information carefully and limit access to people and providers who need it for an authorised purpose.
Payment and transaction records
We may collect records about deposits, withdrawals, wagers, account balances, bonuses where applicable, payment methods and related transactions. Payment providers may process payment information under their own privacy notices. We may receive transaction confirmations or limited payment details needed to reconcile an account, investigate activity, provide support and meet security or legal requirements.
Technical, device and usage information
When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session details and information about how the website is used. This information can help us maintain website performance, identify unusual activity, troubleshoot problems and improve the player experience.
Communications and support information
If you contact us, we may keep the details you provide and a record of the communication. This may include questions about an account, requests for assistance, complaints, feedback or information connected with a responsible gaming matter. Keeping support records helps us respond consistently, review issues and protect players and the service.
How and why we use information
Personal information is used for purposes connected with providing, securing and improving casino services. We seek to use information in a fair and proportionate way and do not collect more information than is reasonably needed for the relevant purpose.
- To create, maintain and administer a player account.
- To provide website features, account services and customer support.
- To process and reconcile deposits, withdrawals and other account transactions.
- To carry out identity, age, eligibility, security and anti-fraud checks.
- To detect, prevent and investigate suspicious, prohibited or potentially harmful activity.
- To meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
- To manage risk, resolve disputes, enforce website terms and protect the rights and safety of players and others.
- To monitor, test, maintain and improve website functionality, reliability and security.
- To understand general usage trends and improve content, navigation and service design.
- To send service messages, account notices and other essential communications.
- To send marketing communications where permitted and where the required consent or other lawful basis applies.
Some information may be shared with carefully selected service providers that help operate the website or support these purposes. Examples may include payment services, identity and verification providers, technology and hosting providers, security services, customer support tools and professional advisers. These providers should only use information for authorised services and are expected to apply suitable confidentiality and security measures.
Information may also be disclosed where reasonably necessary to comply with a lawful request, protect the website or its users, investigate suspected fraud or other misconduct, or establish, exercise or defend legal rights. We do not treat personal information as a product to be sold for unrelated purposes.
Marketing choices
Players can choose whether to receive promotional communications where an opt-in or other consent requirement applies. Marketing messages should include a practical way to unsubscribe. Unsubscribing from marketing does not stop essential communications about an account, transactions, security, responsible gaming or changes to important service information.
Cookies, storage and data security
Cookies and similar technologies
Dogeau Casino may use cookies and similar technologies to remember preferences, keep parts of the website functioning, support secure sessions, understand website usage and improve performance. Some cookies may be placed by service providers that help deliver analytics, security or website features. Cookies can contain information linked to a browser or device and may be used to recognise a returning device, but they do not necessarily identify a person by name.
Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect sign-in, account functions, preferences or other parts of the website. Browser settings vary, so players should review the help information for the browser or device they use.
Security measures
We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, misuse, alteration, loss or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission methods, staff procedures and restrictions on who can view sensitive information.
No online service can guarantee complete security. Players should use a strong, unique password, keep login details private, use secure devices and contact support promptly if they suspect unauthorised access or unusual account activity. We may ask for information to confirm identity before discussing an account or processing a privacy request.
Storage and retention
Personal information may be stored by Dogeau Casino or by service providers working on its behalf. Depending on the service and the location of a provider, information may be processed in Australia or another country. Where information is handled by a provider, we seek appropriate protections and controls consistent with the purpose for which it was supplied.
We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights can include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications.
Making a data request
To exercise a privacy right or ask a question about the handling of your information, contact support@dogeaucasino.wtf. Please explain what you are requesting and provide enough information for us to understand and locate the relevant account or records. We may need to verify your identity before providing information, changing account details or acting on a request. This helps prevent information from being disclosed to the wrong person.
- Access: ask for a copy of personal information we hold about you, subject to applicable limits and verification requirements.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete your information where there is no continuing lawful or operational reason to retain it.
- Marketing consent: withdraw consent to promotional communications or unsubscribe from marketing at any time.
A request to delete information or withdraw consent does not necessarily require us to erase records that must be retained for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. It may also affect our ability to provide some services or maintain an account. We will explain any relevant limitation where appropriate.
Complaints and policy updates
If you have a concern about how your information has been handled, please contact support@dogeaucasino.wtf so the matter can be reviewed. We aim to consider privacy concerns fairly and respond within a reasonable timeframe. If you are not satisfied, you may have the option to seek assistance from an appropriate privacy authority or other independent body.
This Privacy Policy may be updated from time to time to reflect changes in the website, services, privacy practices or applicable requirements. The current version will be made available on the website. Players should review the policy periodically, particularly before submitting new information or using additional services. Continued use of the website after an update may indicate acceptance of the revised policy where permitted.
